We accept returns for most items that we sell, as long as the item is unused, in its original packaging and the packaging is in new and saleable condition (not torn or damaged). Please see below for details on specific returns, as well as a list of items that cannot be returned.
We encourage all customers to do their due diligence prior to purchasing a firearm; including renting the firearm and shooting it on our range. However, we understand that this is not always possible. If you are not satisfied with your firearm, you may return it within 30 days of purchase, subject to a 10% restocking charge. The balance will be returned on a Bristlecone gift card, or may be applied to another purchase at the time of your return.
If you are not satisfied with your purchase, you may return the item within 30 days of original purchase for exchange or refund; provided, however, that the item is unused, in the original packaging, and the packaging is in new and saleable condition (not torn or damaged).
ALL SALES OF CLEARANCE ITEMS ARE FINAL, and returns will not be accepted for any reason.
Classes & Private Instruction
Cancellations must be made in writing (firstname.lastname@example.org) or by phone at 303.985.0989.
Student substitutions can be made at any time.
Cancellations received more than 72 hours prior to the class – students will be eligible for a full refund or may transfer (moving the participant(s) to another class within a three-month period).
Cancellations received within the 24 to 72-hour window prior to the class – students will not be eligible for a refund, but will be eligible for a one-time class transfer (moving the participant(s) to another class within a three-month period), for $25 rescheduling fee.
Cancellations received less than 24 hours prior to the class or failure to attend the class -students will not receive a refund, nor will they be eligible for a class transfer. This includes weather-related, last minute cancellations.
Students should understand that instructors and range time are reserved predicated upon class participation. Bristlecone reserves the right to cancel or reschedule classes at any time. If classes are canceled or rescheduled due to weather or unforeseen circumstances beyond our control, you are entitled to a full refund. If a class is canceled you will be notified via the email address you provided during registration. Please make sure we have up to date contact information prior to attending the course. Bristlecone is not responsible for any travel fees or expenses incurred related to your registration if a class is cancelled.
The following items cannot be returned for any reason:
- NFA items
- Special orders
- Clearance items
- Products sold “as is” or used, or that have been installed and/or used after receipt
Bristlecone reserves the right to limit or decline any return or exchange.